Everything you need to sell and support on WhatsApp

• Send to everyone, to people with certain tags, or to a saved segment
• Fill in each customer's name or any custom field, with a fallback when it's missing
• Upload a list where every row has its own values: amounts, due dates, order numbers
• See exactly who it goes to, and who's left out and why, before you send
• Send a test to your own phone first
• Send now or schedule it in your own time zone
• Live results: sent, delivered, read, replied and failed, with the reason for each failure
• Pause, resume or cancel at any time; retry failed messages; copy a campaign to send again
• Export the results, person by person

• New messages and delivery ticks appear instantly, without refreshing
• Assign conversations, mark them pending or resolved, and filter by who has them
• Private notes your customers never see
• Saved replies: type / and a shortcut, and the customer's name is filled in
• Send photos, videos, voice notes and documents
• A clear sign when the 24-hour reply window has closed, with a template picker ready
• The customer's deals and appointments beside the chat

• Keyword replies, for example price lists or opening hours
• A welcome message for a customer's very first message
• An away message outside your business hours
• Each reply goes out at most once per customer in the period you choose
• Reply with text, a template or a file

Included on plans with automations. Compare plans

• Text, photo, video, document or location headers
• Buttons for links, calls, quick replies and offer codes
• Variables like {{first_name}}, with the samples Meta asks for
• Marketing, utility and authentication categories, in English, Sinhala, Tamil and more
• Approval status and quality updates from Meta as they happen

• Import Excel or CSV files and match the columns yourself
• Numbers like 077 123 4567 or +94 77 123 4567 are cleaned up, and duplicates removed
• Tags, custom fields and saved segments
• Consent is recorded for every contact, and unsubscribes are honoured everywhere
• Export your contacts whenever you like

• Pipelines with your own stages, on a drag-and-drop board
• Create a deal from a chat, with its value, owner and notes
• Reasons for lost deals, and a report of what's won, lost and in progress

• Start when a customer writes, a contact or tag is added, a deal moves, is won or is lost, a date comes up or nobody replied
• Or when an appointment is booked, confirmed or cancelled, or when another app calls the workflow's own web address
• Wait, check conditions, send templates or text, add or remove tags, update fields, and create or move deals
• Assign the chat to a person, or to whoever has the fewest open chats
• Email a teammate, or call your own systems
• See every run, step by step

Included on plans with automations. Compare plans

• Book appointments for contacts, in your own time zone
• Reminders at the times you choose, with Confirm and Cancel buttons
• Replies update the appointment for your team

Reminders on plans with automations. Compare plans

• Messages sent and received, day by day
• Where your conversations came from
• Campaigns side by side, and the templates that get the most replies
• How each person on your team is doing
• New contacts, and deals won and lost

• Send messages, bulk sends with per-customer values, contacts and deals from your code
• Signed webhooks for messages, statuses, templates, campaigns and deals
• A WooCommerce plugin for order updates and new-order alerts on WhatsApp

Included on plans with API access. Compare plans

• Built-in roles for admins, marketers and agents, plus up to 20 custom roles of your own
• Hand the workspace to a new owner when you need to
• Two-factor authentication and passkeys
• WhatsApp access tokens are stored encrypted
• Several businesses or brands, each in its own workspace
• Export all your data in one file, or delete the workspace yourself